General eSIM FAQs

  Do I need Wi-Fi to activate the eSIM? Yes, you need an internet connection.   How do I get an eSIM if I didn’t buy my smartphone from Zain? You can activate an eSIM from Zain on any compatible device.   What happens to my cellular plan if I delete my eSIM? Deleting your eSIM does not cancel your cellular plan. You can reactivate the eSIM via Zain app.   Can I use my Zain eSIM when traveling internationally? Yes, you can activate roaming data and voice packages when traveling abroad. Can I replace or issue a replacement eSIM from outside the Kingdom? Yes, for Saudi citizens and residents holding Premium Residency, you can replace your SIM with an eSIM from outside the Kingdom via the Zain app by following these steps: Log in to the Zain app and select “My Account” Choose “Replace SIM” Select “eSIM outside KSA” from the available options Fill in the required details “Mobile number to be replaced, ID/Iqama number, Date of birth, Contact number, Email address” Accept the terms and conditions and confirm that your device supports eSIM, then select “Purchase” A verification code will be sent to your email After completing the payment, select “Go to Nafath” Once verification via Nafath is successful, select “Activate Line” A fee of SAR 40.25 will be charged for the SIM transfer process: Prepaid: The fee will be deducted from your balance Postpaid: The fee will be added to your bill After completion, a confirmation message will appear: "Your eSIM has been successfully activated", QR code will be displayed to scan in your device settings to activate the eSIM.